LM
Lerato M
1 reviews | Active since Jun 2013
26 Aug 2021, 07:28
Loan settled but account still open and no refund
I settled my loan with Wesbank cash power loan last week Tuesday and Thursday I called them to close my account and refund my money back but up to so far no refund and account is still open. I don't understand why it takes forever to refund me and close my account because if I was on arrears they will call me 10 times a day mxm. I phoned them several times and also written some emails but still no response.
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WesBank's replyOfficial
26 Aug 2021, 09:24Dear Lerato M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply26 Aug 2021, 09:24
Official
Dear Lerato M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution