Loan at Wesbank

We are farming and during summer plantings, our old fineseed planter broke.I app**** for loan at Wesbank to bought new one on 11 of November.On the 16 ,I phoned the person in North-West and asked if the loan is approved and she told me that she would phone me back if she got a answer.On the 22 her voicemail goes on and said she's on leave till 25.I phone the office number and person told me that the loan was approved.I asked her to mail me the approval. The deposit amount and the terms of payback wasn't that we did discussed over the phone.On the 26,I phone the first person again and she told me" It that small thing that cost so little" but she must first looked if the planter company is list at Wesbank. What stupid #### answer is it!!!!. Till today 2 of Desember I received know phone call of her back. At the end,like the afrikaans word say "farmer makes a plan"I bought the planter with no **small loan of Wesbank**