JHB
Jo-Anne Horn Bouwer

1 reviews | Active since Nov 2017

03 Oct 2018, 06:21

Liquidcap Call center No response no help

I have numerous times phoned wesbank for assistance in regards to my vehicles service liquid cap plan only to be put on hold every time and then be cut off. Worst experience if one is trying to resolve a matter. Vehicle was written off and even after that trauma I have to deal with a call centre that can't answer my questions to how am I to go about.

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Replies (1)
WesBank
WesBank's reply05 Oct 2018, 15:44
Official

Dear Jo- Anne Horn Bouwer,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

I will personally be in touch with you to resolve this matter.

Your reference number is CRS7A5A7.

Regards,

Anastacia Naidoo

WesBank Service Resolution