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rT
rachmat T

1 reviews | Active since Dec 2018

30 Oct 2019, 12:38

Lincoln Hofsta wesbank vehicle finance

Applause for pathetic service again from Lincoln Hofsta at Wesbank vehicle finance. A young child who believes he owns Wesbank in threatening me to settle my account as my car will be repossessed If I do not settle. Goodluck Lincoln with your future endevours.

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Replies (3)
WesBank
WesBank's reply30 Oct 2019, 13:20
Official
Dear Rachmat Toefy,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

rT
rachmat T's update31 Oct 2019, 12:25
Reviewer Update
I would like to commend and thank Melinda Heneke who came to my rescue. Not only did she hear me out but I can now breath in paying for my vehicle. Its the worst thing to realize that your car will be repossessed after paying for 5 years. Thank you Melinda for making a suitable arrangement with me 1 that I can afford. Wesbank can go that extra mile (if they want) Melinda Heneke YOU ROCK.
WesBank
WesBank's reply31 Oct 2019, 13:39
Official
Dear Rachmat Toefy,

Thank you for your compliment. We aim to delight our customers with great service and will pass your compliments to the relevant teams. 

Regards,

WesBank Service Resolution