JB
Jacques B
1 reviews | Active since May 2015
27 May 2015, 20:33
Life insurance added without authorisation
Wesbank financed my vehicle. More than two years after they financed my Bakkie, they added life insurance for app R400 without my authority. They contacted me and I send them confirmation that I had sufficient cover. This cover was however not a condition of the approval, yet I still send them confirmation of my existing cover. Seven months later, numorous phone calls and e-mails this has still not been reversed. I am also not getting a respons from my e-mails. I further requested a statement and also did not receive this.
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WesBank's replyOfficial
01 Jun 2015, 13:53Hello Jacques1973,
Thank you for bringing this matter to our attention.
Direct contact was made subsequently after confirming that the proof of insurance provided previously was not for the vehicle but was personal life assurance. Our correspondent clarified that comprehensive vehicle insurance is a condition of approval and that in order to safeguard our mutual interest, we merely wanted to maintain the soundness of our records. We humbly apologise for any miscommunication and any inconvenience that you may have experienced.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Direct contact was made subsequently after confirming that the proof of insurance provided previously was not for the vehicle but was personal life assurance. Our correspondent clarified that comprehensive vehicle insurance is a condition of approval and that in order to safeguard our mutual interest, we merely wanted to maintain the soundness of our records. We humbly apologise for any miscommunication and any inconvenience that you may have experienced.
Yours sincerely,
WesBank
WesBank's reply01 Jun 2015, 13:53
Official
Hello Jacques1973,
Thank you for bringing this matter to our attention.
Direct contact was made subsequently after confirming that the proof of insurance provided previously was not for the vehicle but was personal life assurance. Our correspondent clarified that comprehensive vehicle insurance is a condition of approval and that in order to safeguard our mutual interest, we merely wanted to maintain the soundness of our records. We humbly apologise for any miscommunication and any inconvenience that you may have experienced.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Direct contact was made subsequently after confirming that the proof of insurance provided previously was not for the vehicle but was personal life assurance. Our correspondent clarified that comprehensive vehicle insurance is a condition of approval and that in order to safeguard our mutual interest, we merely wanted to maintain the soundness of our records. We humbly apologise for any miscommunication and any inconvenience that you may have experienced.
Yours sincerely,
WesBank