Lies, hidden costs and no expectation management

The hotline says the turnaround time is 24h (lie)... Its been more than a week and sometimes the agents does not even respond to an email for more than 48h. Then you eventually get handed over to Titlegaurd to \finalise the contract\" (which is a lie, because Titlegaurd sends it back later for Wesbank to do the contract). Then tilegaurd asks for a heap of documents and even a random extra inspection at Bosch that costs R1060 that Wesbank never told me about when I was approved for financing. The seller is then required to go through al lot of hassle to tick all their boxes (that you only find out about as you go along in the process). From the start of the process they make it sound like there is only one more thing to do, and then it ends up beings 10 steps more and extra costs that no-one ever told you about beforehand. Me and my sellers are soooo negative at these lies and hidden costs and the way this process has taken more than a week after we have given our full cooperation. Wesbank will refund the R1060 for the silly extra inpsection we where forced into at no 99 and the time and travel costs of my seller that had to go through a lot of extra trouble to help me get this deal"