**** TO CUSTOMERS ABOUT PAYMENT HOLIDAYS.

I app**** for a payment holiday when we all went into lockdown. Wesbank still went and deducted money from my interest account on my Wesbank account for the instalment and I complained about that. They then reversed the amount and said the payment holiday would now be in place. I later find out that FNB and Westbank have been LYING to me, as my Covid Relief cashflow account was used for WESTBANK instalments. This only came to my attention on Friday. We were not able to access the Covid account on the FNB app and when I asked about that I was told that it wasn't enabled. So, I didn't even know what was going on with the account. When i asked to close the account as I no longer felt I needed it, only then did I see the huge debit on the account... So I inquired what that was all about??? Only then to discover, WESBANK ****. They basically took money from the loan account, which defeats the purpose of a PAYMENT HOLIDAY. When you look up the term, PAYMENT HOLIDAY, that is exactly what it means.... What makes this more sinister is that other NON FNB CUSTOMERS who app**** for their WESBANK payment holidays, actually did receive their payment holidays.... Even with their bonds, but FNB have basically *****ed their FNB-WESTBANK clients and just ignored all requests for payment holidays and used Covid relief accounts to deduct instalments. I know this as my brother banks with Standard bank, his bond payment holiday was granted, and extended, as was his WESBANK account where is car is financed... HE DOESNT HAVE INSTALLMENTS AT ALL FOR ANOTHER 3 MONTHS. That is the meaning of a PAYMENT HOLIDAY!!! I app**** for my payment holiday via the Westbank portal. I received communication back from Westbank. But FNB have just gone and done what they like and blatantly just ignored customers requests.... had I NOT been an FNB customer, my payment holiday would have been honoured, like other NON FNB customers and I wouldn't be in MORE DEBT than when I started. FNB WILL BE HEARING FROM ME ON HERE TOO.