1 reviews | Active since Nov 2010
**** to by Wesbank's call center
I received a call from a Wesbank call center agent who stated that Wesbank could provide a full motorplan on my BMW (financed with Wesbank), this is after my current BMW motorplan expires. The agent went so far as to state that the motorplan provided by Wesbank would be exactly the same as the cover that I currently have from BMW.
After owning 13 BMWs to date, I doubt very much that a Wesbank call center agent will be able to educate me on BMW motorplan, especially since my current vehicle has had its motorplan extended to the maximum term already.
The agent also offered to cover my Honda Jazz to the same level as the current factory warranty. Why I would need this is a mystery, my Honda still has two more years left on factory warranty.
I asked for quotes, never received any to date, which just goes to show that the agent blatantly **** and now is unable to back up his statements with a quote.
I think the agent is just after a sale and will lie to get it.
Wesbank: Listen to the call made to me on Tuesday the 24th of May at 9.13AM. Either sell me what your call center agent promised, or your call center agent should be disciplined/ re-educated on ethics, I don't really care which. Just do something about it!
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
Please refer to my other reviews on this platform regarding the pathetic service received from the Engine Room, I would not deal with this company even if I was offered their services free!
Wesbank, I did not agree to sales calls from your vendors, this is spam, and *******.
If this goes on any further, my next vehicle will not be financed through Wesbank.
Please refer to my other reviews on this platform regarding the pathetic service received from the Engine Room, I would not deal with this company even if I was offered their services free!
Wesbank, I did not agree to sales calls from your vendors, this is spam, and *******.
If this goes on any further, my next vehicle will not be financed through Wesbank.
Not even an apology after seeing the email exchanges, where I more than proved that the Engine Room agent is not Wesbank.
Pathetic to say the least. A one star rating is far too much for Wesbank. If this is the Wesbank attitude, you’ve seen the last of me. Don’t bother to make contact with me, your window of opportunity where I would entertain your excuses has closed.
Not even an apology after seeing the email exchanges, where I more than proved that the Engine Room agent is not Wesbank.
Pathetic to say the least. A one star rating is far too much for Wesbank. If this is the Wesbank attitude, you’ve seen the last of me. Don’t bother to make contact with me, your window of opportunity where I would entertain your excuses has closed.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution