License disc renewal - no updates, no communication, no response, can't reach call centre

I made payment to renew my vehicle license disc on the Wesbank portal on 16 October 2020.

Up to now I have received no updates. I have sent a follow up email to Wesbank and two emails to ***. I have also tried phoning the numbers provided, it rings twice and then nothing ??

Why have I received no updates or communications ? The license disc is just going further and further into arrears and I will not pay the penalties that have been added on ?

Very disappointed as service received from Wesbank has always been great