***** filled with empty promises!!!

We requested papers for a car my dad had financed with Wesbank. For some reason we were told to make a payment so we can get duplicates of the papers whereas they have never sent us the originals. Now they have stopped responding to our emails. When we call their call centre we just get bounced around from one operator to the next, then they take down our contact details but no one ever calls back. Like they can't even give any form of update. They asked for our delivery address and it's been sent to them. When they wanted our money they promised us that we will receive the papers within 10 working days, it's well over a month now and there's no sign of life.

We are not even allowed to go and pick the papers up by ourself.

Wesbank is a **** hey.