Level of complete incompetence and no service

App**** online for private vehicle finance and approved online within 30 seconds. Unfortunately thereafter nothing further will happen. Only a week thereafter a marketer will contact you with no sense of urgency. Even the manager of the department don't return your emails. Don't even answer their telephone. The complaints department do not even follow up with complaints. What a waste of time and money. Have not dealt with this level of absolute incompetence at any level.