Left in the Dark

I have been approved for private finance for a car I need to buy. I am really grateful to Wesbank for giving me this opportunity, but at the same time I am aggrieved at the fact that no one is responding to my calls or emails.

I have called the direct line provided four times and every time I am promised that Xoliswa Mlambo will call me back, but unfortunately she never does. Finally She picked up the phone when I phoned on Friday. Mrs. Mlambo had no idea who I was and said she was reassigned and is no longer my marketer. She again promised that someone will call me back on Friday, but again nobody did.