AB
Arend B

1 reviews | Active since Nov 2015

07 Mar 2023, 14:36

Laughable service

App**** online for vehicle finance, approved in minutes. Thank You and Well done!! However when you contact them to seek clarity on the offered interest rate and T&C's of the deal you are told "sorry we can not give you that info, you are not FAIS accredited" FAIS accreditation did not apply online (nor was it a requirement when applying online) - I DID FAIS accreditation wont pay the account - I WILL So basically WESBANK force you to use the F&I at dealerships to apply for finance on your behalf - You have to wonder why they insist on this route if the online platform is available?? Seeing that WESBANK insist I use the F&I at dealership I will now ask them to get me comparative offers at all the other financial institutions and even if I do not get a more favorable rate I will move my business to the bank that offer me the same as WESBANK. Bye -bye to a customer who has been doing business with WESBANK exclusively over a 30 year and many vehicles.

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Replies (1)
WesBank
WesBank's reply07 Mar 2023, 15:45
Official
Dear Arend de Beer
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution