1 reviews | Active since Nov 2015
Laughable service
App**** online for vehicle finance, approved in minutes. Thank You and Well done!! However when you contact them to seek clarity on the offered interest rate and T&C's of the deal you are told "sorry we can not give you that info, you are not FAIS accredited" FAIS accreditation did not apply online (nor was it a requirement when applying online) - I DID FAIS accreditation wont pay the account - I WILL So basically WESBANK force you to use the F&I at dealerships to apply for finance on your behalf - You have to wonder why they insist on this route if the online platform is available?? Seeing that WESBANK insist I use the F&I at dealership I will now ask them to get me comparative offers at all the other financial institutions and even if I do not get a more favorable rate I will move my business to the bank that offer me the same as WESBANK. Bye -bye to a customer who has been doing business with WESBANK exclusively over a 30 year and many vehicles.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
