YJvR
Yolande Janse van Rensburg

1 reviews | Active since Aug 2016

06 Aug 2016, 04:14

Last time ever dealing with Wesbank

<p>My son's vehicle was financed through Wesbank as I am a FNB client as well. Car was written of in an accident, insurance paid over an amount, I paid the shortfall. Wesbank, after numerous calls and and e-mail do not respond back to me as to why my debit order is still going off every month. When I phone, I get put through to Meschack who refuses to give his teamleader my details for her to return my call. He keeps on telling me "she is not at her desk right now".</p> <p> </p> <p>I dont care what rate Wesbank will offer me for a new vehicle, their staff at deregistrations have damaged their reputation in my view.</p>

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Replies (1)
WesBank
WesBank's reply12 Aug 2016, 09:58
Official

Good day

Thank you for your concerns highlighted affording us the opportunity to intervene. Our insurance team have communicated with you to discuss the status of the account and a shortfall letter has been forwarded to you. We await your response in order to discuss the way forward.

We trust that you find this in order.

Kind regards

WesBank