jS
jackie S
1 reviews | Active since Aug 2015
13 Aug 2015, 13:11
Laid back Call Centre
Good Day<br> <br> For the last week Ive been trying to get a paid up letter on my account which i settled in December 2014. I phoned in a couple of times trying to get a paid up letter from Wesbank.<br> <br> On Friday i got through and the person promised me i would receive it in 10min.<br> <br> That 10min is now a whole long weekend and I'm still waiting.<br> <br> As i said in my previous post, i need that letter real urgently and i don't have the time to call and call and call and then the person just say, we will send it shortly. Almost a week later and still nothing
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WesBank's replyOfficial
19 Aug 2015, 10:01Hello jackie57,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The requested paid up letter has been forwarded to you subsequently. We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The requested paid up letter has been forwarded to you subsequently. We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
WesBank's reply19 Aug 2015, 10:01
Official
Hello jackie57,
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The requested paid up letter has been forwarded to you subsequently. We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention and affording us the opportunity to intervene.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
The requested paid up letter has been forwarded to you subsequently. We hope that this is in order and trust that our efforts have gone some way towards restoring your faith in WesBank.
Yours sincerely,
WesBank