Lacking service from Wesbank

I app**** for vehicle finance a week ago to transfer my vehicle from ABSA to Wesbank as my whole banking portfolio is with FNB, just to keep my whole portfolio together.

Well today 25.04.2023 I'm sitting with an approved loan but nobody to speak to regarding the structure and terms of the approval. They have assigned a marketer to me last week who hasn't phoned me yet to 'seal the deal'. this morning I was told the person will call me back within 15 minutes... 4 hours later I had to phone again just to be told the person is on lunch.

Well I guess they are too busy or don't need new business .

So be sure that if you do do a personal application that you will be required to do all the phoning to get updates. Wait and average of 8 minutes on the phone before someone answer. Wait almost a week to get an approved loan. And wait 3 days for a Wesbank marketer NOT to phone you.

The icing on the cake is that my application has been escalated numerous times which helped... nothing.

Guess I'll stick with ABSA or MFC and that after numerous good experiences in the past with Wesbank. Whatever changed recently at Wesbank didn't work and customer service went downhill in a big way.