Lacking feedback for pathetic service - Wesbank

I posted a complaint against Wesbank on 19/10/2020, and was contacted by Zabonize from their complaints team. I allowed her the opportunity to investigate after which she reported back to me that they will not be able to assist. Same pathetic reasons were provided of which is probably just a copy and paste of what I was already told. Still no intelligent response of why I was approved and then decline the next day, which is another cover up to protect their staff, and most probable ignorance of NCA. It is just the ethics at the end of the day which some reputable companies will not shy away from and given client benefit of the doubt. I asked for the feedback in writing, of which Wesbank seems to shy away from, probably since they know that they are bull****ting with the response they giving me. Wesbank is now starting to fall within the pathetic service category as their counterpart FNB, where I also had some bad experiences since early this year and worse during lockdown. Seems like poor customer service runs through their brand.