SH
Shazia H
1 reviews | Active since Mar 2015
05 Nov 2021, 11:14
Lack of service- NaTIS documents
I just paid my car off and noted that i needed to send a mail to service@wesbank in order to obtain my NaTIS documents however the mail has bounced back. How am i supposed to obtain my documents if your website clearly states we have to email to receive these documents and mailbox doesnt work?
I tweeted at wesbank this morning however please can i receive urgent assistance:
I would like my NaTIS documents and if Wesbank could confirm if they will cancel my debit order or if i need to initiate this process
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WesBank's replyOfficial
05 Nov 2021, 11:57Dear Shazia H
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Nov 2021, 11:57
Official
Dear Shazia H
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution