LACK OF SERVICE FROM WESBANK

Item: WesBank
Rating: 3
Author: Renier P

LACK OF SERVICE FROM WESBANK I have tried to contact to Wesbank via telephone since last week. Current call is on 15 minutes that I've been holding on ?!?! Sent email 30th March to change debit order date - no success Secondly - one consultant phones me back while I'm in a meeting. I kindly request him to call back in an hour - still waiting for that call?????????

What pathetic service in a time like this.

Helpful (0)

Replies (1)

WesBank's replyOfficial

24 Apr 2020, 16:37

Dear Renier P,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply24 Apr 2020, 16:37

Official

Dear Renier P,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution