1 reviews | Active since Mar 2012
Lack of service and feedback
I am very unhappy. I bought a car last year 2014 this time. Now when I want to<br> renew my license after I have not received anything from titleguard or wesbank<br> I received a notice that my license has never been paid for the time since<br> I bought the car.... I have to take my car for roadworthy again!! This is<br> unacceptable!! I do not have R2080 to pay for a license and then the extra<br> roadworthy fee that is required. Yesterday when I phoned titleguard about this they said that wesbank should<br> have told me that I was suppose to renew my own license last year...Well I<br> still did not even receive proof that the car is registered in my name.<br> Yesterday I phoned wesbank and Belinda was busy so I left a message for her to<br> phone me back but nothing happened. I want someone to explain to me what the hell is going on as I need my<br> license. According to me who ever registered the car in my name was suppose to<br> do reg and lic and send me a copy to get the new license disc last year but<br> that also did not happen. I paid for a service and this is what I'm getting?! I am awaiting a reply so<br> that this can be sorted as soon as possible. I have been struggling to get feedback since 09/07/15...
We wish to humbly apologise for our administrative and clerical oversight that has resulted in the inconvenience you have experienced.
We have contacted you to advise of the process to be followed to rectify this mishap. Although every precaution is taken to prevent such occurrences, this isolated incident will be monitored closely to ensure the success of the undertaking whilst the appropriate corrective action where necessary.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
We wish to humbly apologise for our administrative and clerical oversight that has resulted in the inconvenience you have experienced.
We have contacted you to advise of the process to be followed to rectify this mishap. Although every precaution is taken to prevent such occurrences, this isolated incident will be monitored closely to ensure the success of the undertaking whilst the appropriate corrective action where necessary.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
