Lack of service

Item: WesBank
Rating: 1
Author: Nwabisa N

I have been trying to call their contact center from 11th of July but due to Covid it looks like there are no consultants available. I have used their support on Twitter but I am not getting any joy there too. I need someone to call me urgently regarding my vehicle loan account. I made a settlement yet u still deducting money from my account when you have confirmed that the payment has reflected.

Helpful (0)

Replies (1)

WesBank's replyOfficial

27 Jul 2020, 07:02

Dear Nwabisa N,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply27 Jul 2020, 07:02

Official

Dear Nwabisa N,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution