Lack of Service

I've app**** for payment relief on my vehicles due to Covid-19 and all was in place. Now in the 3rd month I get these debit order authorization messages for amounts I have no idea about. I'm still without a full salary and require this arrangement to be in place for the last month. I've been trying to get hold of someone from Wesbank as I need to understand firstly why the payment relief option is not in place anymore, and also why these amounts that I need to pay are so high. I logged in on my profile last night and also saw that the premium amount has been adjusted without my knowledge.