Lack of service

<p>I am really disappointed in Wesbank, I am purchasing a vehicle from a private seller and app**** online for finance.</p> <p>After the online application (24 July) I received an initial reply stating that a service consultant will contact me within 48 hours.</p> <p> After the lapse of 48 Hours (26July) I phoned to follow up on my application and was informed that they have received my request and that I have to be patient Wesbank will contact me. (27 July)Another 24 Hours lapsed only to be informed that the request is in progress yet I should grant then to the close of business to receive feedback.</p> <p>(28 July) The next morning I still haven’t heard anything and phoned again and was informed to allow a hour or two to complete the necessary checks. In the 4 days window I have gathered all the requested documents ie... pay slips, proof of address, bank statement, sellers detail, copy of the natis, insurance etc. and mailed it to Wesbank and the agent to eliminate additional delays. By now it was Friday and I had to keep the seller happy in explaining that Wesbank is in the process of working on my application. I paid the first insurance installment to ensure the new insurance is effective.</p> <p>The car went for and inspection with the dealer (Dekra is very far from my location) for a AA full technical inspection and for the roadworthy test.</p> <p>Monday morning I phoned again to ascertain what the progress was..... By now the application has been with Wesbank for 7 days only to find out they need the seller contact detail and a copy of the Natis documents (again?)</p> <p>By the close of business the seller was contacted but due to poor service reception arrangements was made to phone again first thing Tuesday morning. By 10:30 on Tuesday I phoned again only to find there has been no attempt to contact the seller? By now I was steaming!</p> <p>A mail with additional required documents was sent to the seller (by now 9 days) after the application was submitted. I. Do not know why Wesbank lack dedication and drive to get the application done, why does it take 9 days to attempt in sending the requirements to the seller?</p> <p>The agent explained to me that it is the end of the month and he is busy? Also that he is waiting for me....for me.? Yes Mr Wesbank agent..... if you take 9 days to request documents from the seller of the vehicle he will be ****ed.</p> <p>POOR SERVICE FROM WESBANK</p> <p>I am so frustrated with their lack of ownership and dedication to do their job yet at this stage I have no choice otherwise I lose out on a great buy</p> <p>The worst of all is Wesbanks complaint lines don’t work........I have to say that it doesn’t surprise me.</p> <p>This is the last finance from me. Wesbank....you lost a client for life!</p> <p> </p>