lack of response/feedback

I app**** for a private vehicle finance from Wesbank and all required signed documentation were sent back on the 25.11.2015.<br> A month later, on the 24.12.2015, I had still not received any feedback. <br> I sent Wesbank an Email to enquire of my application and was sent a response which read as follows: \Kindly note that query was send to your marketer Mohammed to urgently contact your regarding your application."(sic).<br> To date"