Lack of feedback - even after escalating

I sent my application details for a private sale via the website a week ago - then received an automated e-mail to say that a consultant would've contacted me within 6 working hours - which never happened. Phoned the call centre who requested me to send further documents to another e-mail address - again no one responded. Phoned again. Forwarded the e-mail to another [Email Removed] address - not surprisingly yet again no one responded. Phoned again and eventually got a marketer to phone me - asking for information that I already provided the very first time I filled in the application forms! Said she'll send me a quote right after she discussed it with her supervisor - never happened! The cherry on the top is that the car that I initially wanted to buy got sold so now I have to pay R6000 more for the exact same car! Thanks Wesbank! Asked the next marketer who I got hold of if I can please speak to her manager to request if they can take all of this into account as I wasn't happy with the interest rate (and lack of service) that I received - but was told that the manager wouldn't speak to me and won't change the rate... It's very sad how they treat their clients!