Lack of customer service

I paid off my vehicle and wesbank simply wouldn't acknowledge any proof of payments. Ater multiple emails of complaint someone eventually called me to apologize and assured me that i wouldn't have to experience such lack of service again.

Wesbank delivered my Natis today, which is proof the car was paid off and i am the owner as the vehicle as it was fully paid off more than a week ago, yet today they still debited a monthly installment off my account, despite R0 being owed.

I've wasted two hours waiting on the phone, but no one answers the phone, nor do they respond to any emails.

Wesbank do not care for any customer service and despite being a loyal and good client for a very long time, never once being late for a payment I am now going to have to beg them to refund me the money they unrightfully debited today and have to hand the issue to my attorneys. What a HORRIBLE experience it is when you're a Wesbank client.