CL
Carey-anne Lawrence
1 reviews | Active since Nov 2012
29 Apr 2015, 15:28
Lack of customer service
No one gets back to you, they add extra insurance without consulting you, and when you prove you already have insurance they still charge you. I have never been able to access my account online and no one replies or phones back when you send emails to customer service!<br> <br>
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Replies (1)
WesBank's replyOfficial
05 May 2015, 09:34Hello cazlaw,
Thank you for your concerns highlighted.
Your vehicle is one of the most valuable assets, and like you we are concerned that you remain protected should your vehicle be ****** or written off. In terms of your credit agreement with WesBank you are required to purchase and maintain comprehensive insurance in respect of the vehicle while it is financed with us. Notwithstanding that you have supp**** us with a copy of your insurance at the inception of this agreement, WesBank have experienced that insurance details either change or lapse over this period of time. It is always in the interest of our clients and the Bank to ensure that the asset is covered to prevent financial losses to either party. Hollard and Direct Axis have been mandated by WesBank to contact you for proof of insurance.
You have been contacted by our insurance representatives to discuss the matter in detail and the policy has been cancelled and refunded you. We apologise for any frustration this may have caused.
Kind regards,
WesBank
Thank you for your concerns highlighted.
Your vehicle is one of the most valuable assets, and like you we are concerned that you remain protected should your vehicle be ****** or written off. In terms of your credit agreement with WesBank you are required to purchase and maintain comprehensive insurance in respect of the vehicle while it is financed with us. Notwithstanding that you have supp**** us with a copy of your insurance at the inception of this agreement, WesBank have experienced that insurance details either change or lapse over this period of time. It is always in the interest of our clients and the Bank to ensure that the asset is covered to prevent financial losses to either party. Hollard and Direct Axis have been mandated by WesBank to contact you for proof of insurance.
You have been contacted by our insurance representatives to discuss the matter in detail and the policy has been cancelled and refunded you. We apologise for any frustration this may have caused.
Kind regards,
WesBank
WesBank's reply05 May 2015, 09:34
Official
Hello cazlaw,
Thank you for your concerns highlighted.
Your vehicle is one of the most valuable assets, and like you we are concerned that you remain protected should your vehicle be ****** or written off. In terms of your credit agreement with WesBank you are required to purchase and maintain comprehensive insurance in respect of the vehicle while it is financed with us. Notwithstanding that you have supp**** us with a copy of your insurance at the inception of this agreement, WesBank have experienced that insurance details either change or lapse over this period of time. It is always in the interest of our clients and the Bank to ensure that the asset is covered to prevent financial losses to either party. Hollard and Direct Axis have been mandated by WesBank to contact you for proof of insurance.
You have been contacted by our insurance representatives to discuss the matter in detail and the policy has been cancelled and refunded you. We apologise for any frustration this may have caused.
Kind regards,
WesBank
Thank you for your concerns highlighted.
Your vehicle is one of the most valuable assets, and like you we are concerned that you remain protected should your vehicle be ****** or written off. In terms of your credit agreement with WesBank you are required to purchase and maintain comprehensive insurance in respect of the vehicle while it is financed with us. Notwithstanding that you have supp**** us with a copy of your insurance at the inception of this agreement, WesBank have experienced that insurance details either change or lapse over this period of time. It is always in the interest of our clients and the Bank to ensure that the asset is covered to prevent financial losses to either party. Hollard and Direct Axis have been mandated by WesBank to contact you for proof of insurance.
You have been contacted by our insurance representatives to discuss the matter in detail and the policy has been cancelled and refunded you. We apologise for any frustration this may have caused.
Kind regards,
WesBank