Lack of customer care and pathetic services - No Response

Item: WesBank
Rating: 1
Author: Mohamed I

Good day,

Apparently, customer care for WesBank is of no importance at all.

I had sent an email on Friday, 7th May regarding potential ***** and NEVER HAD ANY FEEDBACK or EVEN RESPONSE from WesBamk.

I had phoned all you number, Customer care, Finance and even the Prevent ***** centre, yet, your customer seems to be of NO PRIORITY.

I was planning to get another product financed by you guys, but now I think I can't trust you any longer. I am cancelling my future plans with you guys.

You and FNB quality services are becoming a joke.

Prof Irhuma

Helpful (0)

Replies (1)

WesBank's replyOfficial

19 May 2021, 13:38

Dear Prof. Mohamed,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply19 May 2021, 13:38

Official

Dear Prof. Mohamed,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution