Lack of communication and action

I'm in the process of applying for Private to Private vehicle finance.<br> <br> I app**** online, and was asked to email documents, which I did on Monday, 4th April. <br> <br> I had no response from Wesbank and phoned them on Wednesday, 6th April. I was told they hadn't received my documents. After being on the phone for over 15 min trying to figure out why my docs were not showing on the system and trying to send them again, I realised that Wesbank was filtering emails from my companies email domain to somewhere else (no one seemed to know where) as I tried emailing via different company email addresses, in the end, only my personal email worked. <br> <br> I then phoned on Friday, 8th April, to see how far the application is, and was told the person handling my application was not at work on the day, but will get back to me on Monday, 11th April. I phoned today, 11th April, and was told the person handling my application is on annual leave and someone else will need to take over my application. <br> <br> I'm highly frustrated with Wesbanks's service. I might lose out on the car deal due to terrible communication and bad organisation on Wesbank's part.<br> <br> Does the world stop when an employee is not at work?!