AM
Anele M
1 reviews | Active since Mar 2009
12 Jul 2022, 17:55
Lack of communication
I logged a refund on a cash power loan request early July and was advised it will take 5 -10 working days . I decided to follow up last week only to be advised they are waiting for proof of payment . What annoys me that this was never communicated to me in anyway. I was expecting to receive the funds in this week and because I'd rhey lack of communication I am.now delayed . I don't think it's fair that I should have to wait because of their oversight want Mt refund to be escalated urgently
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Replies (2)
WesBank's replyOfficial
13 Jul 2022, 07:51Dear Anele M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply13 Jul 2022, 07:51
Official
Dear Anele M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
AM
Anele M's updateReviewer Update
14 Jul 2022, 15:26Good Day Clara,
I have had no luck with this.
I missed a call from Sarah Afrika around 4pm yesterday and I returned her call a little while later . She wasn't available and I left a message for her , tried again this morning she still hasn't called , gave it a 3rd try a few minutes ago and left a 3rd message for her to call. Clearly even the complaints team isn't bothered about client complaints ,I even emailed to the mailbox you gave me yesterday. They don't care at all and it Clearly hasn't been escalated accordingly as per my request.
Regards
Anele
I have had no luck with this.
I missed a call from Sarah Afrika around 4pm yesterday and I returned her call a little while later . She wasn't available and I left a message for her , tried again this morning she still hasn't called , gave it a 3rd try a few minutes ago and left a 3rd message for her to call. Clearly even the complaints team isn't bothered about client complaints ,I even emailed to the mailbox you gave me yesterday. They don't care at all and it Clearly hasn't been escalated accordingly as per my request.
Regards
Anele
AM
Anele M's update14 Jul 2022, 15:26
Reviewer Update
Good Day Clara,
I have had no luck with this.
I missed a call from Sarah Afrika around 4pm yesterday and I returned her call a little while later . She wasn't available and I left a message for her , tried again this morning she still hasn't called , gave it a 3rd try a few minutes ago and left a 3rd message for her to call. Clearly even the complaints team isn't bothered about client complaints ,I even emailed to the mailbox you gave me yesterday. They don't care at all and it Clearly hasn't been escalated accordingly as per my request.
Regards
Anele
I have had no luck with this.
I missed a call from Sarah Afrika around 4pm yesterday and I returned her call a little while later . She wasn't available and I left a message for her , tried again this morning she still hasn't called , gave it a 3rd try a few minutes ago and left a 3rd message for her to call. Clearly even the complaints team isn't bothered about client complaints ,I even emailed to the mailbox you gave me yesterday. They don't care at all and it Clearly hasn't been escalated accordingly as per my request.
Regards
Anele