Lack of action

Settled an account at the end of last month

However the debit order went off on the 1st. I requested a refund online the following day (Saturday).

On Tuesday, the 5th, I called to customer service for a follow-up and they said that before 3pm the refund will be released and the account will be closed.

Nothing happened and I followed up again on the 6th, again they said it will be sorted out before the end of the day and that it will be “escalated” – Best part is that they had no record of the call from the previous day

I tried calling the line manager, Roslyn, multiple times to follow up but no answer.

Emailing the customer service is just as useless as a response will take 72Hours!!

I have multiple reference numbers that means nothing, as WesBank is not attending to any of them.