Kelly Colborne ***

This is the worst service I ever received profoundly unprofessional , its been a week trying to obtain a settlement ,I had fallen behind on payment and my vehicle was collected. I came into some funds and have been trying even prior my unfortunate event just for a settlement letter from Wesbank. The call centre sends me from pillar to post with all incorrect information I eventually found out the person dealing with my vehicle. however the telephone numbers given to me are fax numbers . So I eventually emailed the following person Zuziwe Zakwe , however not even a reply my vehicle is gaining storage costs by the Sheriffs yard . I am trying to settle the money owed why is there such a delay in a simple process like a settlement letter, so can proceed with settling this account and due to this the vehicle has been uplifted with additional costs. This seems very suspicious or the person dealing with this has no work ethics what so ever , could some one please assist here below are e-mails sent to this person.

Good Day,

Have tried calling your number several times they seem like fax numbers which I obtained from the call centre *** / *** .

Can you please forward me the ombudsman’s details , or refer me upwards for help for the settlement.

should I rather publish my correspondence via hello peter.

I need a response before end of working day.

I don’t understand the reason this being delayed as I am going to settle the owed amount , this should be good for the establishment or is there underlining issues here?

Regards, Kelly Colborne ------------------------------------------------------------------------------------ DEKRA Automotive South Africa Quality Control 97 Willem Cruywagen Ave * Rosslyn * South Africa Tel: +***9 *** * http://www.dekraauto.co.za ------------------------------------------------------------------------------------ DEKRA. On the safe side. ------------------------------------------------------------------------------------ DEKRA Automotive (PTY) Ltd Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

From: Kelly Colborne Sent: Friday, 31 January 2020 08:27 To: '***' <***> Subject: RE: Settlement Request. ID . *** kelly Colborne Hyundai Elantra.

Good Day , Zuziwe.

Below is my new contact number if you need to call .

***.

From: Kelly Colborne Sent: Friday, 31 January 2020 08:13 To: *** Subject: Settlement Request. ID . *** kelly Colborne Hyundai Elantra.

Good Day.

I have trying to get in contact with you for a while now each department is referring me all over the place ,I just need to obtain a settlement .

Now the bank has recovered the vehicle due to the above as I would have sorted this out a while back I need a settlement ASAP to resolve this issue before further costs occur.

I hope you are willing to assist here if not point me in the right direction thanks.

Regards, Kelly Colborne ------------------------------------------------------------------------------------ DEKRA Automotive South Africa Quality Control 97 Willem Cruywagen Ave * Rosslyn * South Africa Tel: +***9 *** * http://www.dekraauto.co.za ------------------------------------------------------------------------------------ DEKRA. On the safe side. ------------------------------------------------------------------------------------ DEKRA Automotive (PTY) Ltd Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of the company. Finally, the recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any viru