JD
Jan D
1 reviews | Active since Sept 2020
15 Mar 2022, 10:19
Keeps sending me to DHA "for more information"
Vehicle finance application got repeatedly declined, with Wesbank referring me to DHA. I went to DHA, verified the documents as requested and obtained a verification letter. When I submit this to Wesbank, they just send me back, without explaining what the precise issue is so that I can resolve it.
The person who handled my complaint just keeps saying "please contact DHA". "About what exactly?" is my question, knowing what I need to resolve would enormously help. What is the "more information" that you are looking for?
Helpful (0)
Replies (6)0
Replies (6)
WesBank's replyOfficial
15 Mar 2022, 14:08 Dear Jan,We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply15 Mar 2022, 14:08
Official
Dear Jan,We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's replyOfficial
15 Mar 2022, 14:09Dear Jan,
Please provide me with your contact number and Wesbank account number.
Regards, WesBank Service Resolution
Please provide me with your contact number and Wesbank account number.
Regards, WesBank Service Resolution
WesBank's reply15 Mar 2022, 14:09
Official
Dear Jan,
Please provide me with your contact number and Wesbank account number.
Regards, WesBank Service Resolution
Please provide me with your contact number and Wesbank account number.
Regards, WesBank Service Resolution
JD
Jan D's updateReviewer Update
15 Mar 2022, 14:34Thanks for your response!
*** is the account number, *** is my contact number.
I want to reiterate that my complaint is not about the outcome of the application but about the questioning of my immigration status.
*** is the account number, *** is my contact number.
I want to reiterate that my complaint is not about the outcome of the application but about the questioning of my immigration status.
JD
Jan D's update15 Mar 2022, 14:34
Reviewer Update
Thanks for your response!
*** is the account number, *** is my contact number.
I want to reiterate that my complaint is not about the outcome of the application but about the questioning of my immigration status.
*** is the account number, *** is my contact number.
I want to reiterate that my complaint is not about the outcome of the application but about the questioning of my immigration status.
WesBank's replyOfficial
16 Mar 2022, 09:09Dear Jan,We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply16 Mar 2022, 09:09
Official
Dear Jan,We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
JD
Jan D's updateReviewer Update
16 Mar 2022, 12:36Good day
I keep getting a response from someone that Wesbank does not have the risk appetite. That is not my query.
My query is I want Wesbank to confirm that the documents themselves are valid.
I keep getting a response from someone that Wesbank does not have the risk appetite. That is not my query.
My query is I want Wesbank to confirm that the documents themselves are valid.
JD
Jan D's update16 Mar 2022, 12:36
Reviewer Update
Good day
I keep getting a response from someone that Wesbank does not have the risk appetite. That is not my query.
My query is I want Wesbank to confirm that the documents themselves are valid.
I keep getting a response from someone that Wesbank does not have the risk appetite. That is not my query.
My query is I want Wesbank to confirm that the documents themselves are valid.
WesBank's replyOfficial
16 Mar 2022, 13:02Dear Jan,We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution
WesBank's reply16 Mar 2022, 13:02
Official
Dear Jan,We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter. Regards, WesBank Service Resolution