Just don't care

On Wednesday the 18th I phone and ask how I as an existing client can go about purchasing another vehicle in my company name. I was informed I must complete a business application, when I spoke to them they said no I must do a personal application. On Thursday I completed a personal application attached the documents and emailed others. On Friday I followed up as the guy I am buying from I buying a car and needs this as a dep. They then informed me that no I must do a business application. I then did a business application and with great effort attached all the documents. I phone to confirm. I follow up on Monday, they then informed me that I must talk to a personal application customer care person as this is a private sale. They said that I will get feedback, follow up a couple of times and told them the bank statements I receive is password protected with the account number. at 4.30 I was mailed and asked for un-protected statements and to complete a revised resolution document. Complete this all by 9am on Tuesday and called in to confirm at 11. Called in again at 1.30 when I was informed that they will now look at my applications. Its a constant run around with no care in the world. I am an existing customer and still no service or proper help. what is going on at wesbank???