Just a number at Wesbank NO perks for loyal customers

Item: WesBank
Rating: 2
Author: Michael O

I have been a VERY loyal Wesbank customer for MANY years. I have financed 10+ vehicles with them.

I bought a new vehicle 2 years ago 36-month term, before the 1st instalment went off I contacted wesbank and requested that the debit order be increased and the additional funds are taken off the capital. Thus, reducing the term.

I had 2 instalments left. Asked for a settlement quote. I settled the vehicle 2 months before the last instalment. The next day I receive an Early settlement PENALTY

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Replies (1)

WesBank's replyOfficial

11 Nov 2021, 07:48

Dear Michael O,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution

WesBank's reply11 Nov 2021, 07:48

Official

Dear Michael O,

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.

We will be in touch with you to resolve this matter.

Regards,

WesBank Service Resolution