Journey Over

I am so irritated with WesBank. I have had finance with them for over 5 years, I then call and request a settlement figure, this i pay and am so excited that 5 years later i am free of this monthly overhead. A week later I call WesBank to hear what happens now as I have not heard a word from them. I then get told that I am to yet again pay another R 360.00 to them, send proof of payment with clear PDF copies of my ID to them, only once this is done will ownership papers be sent to me, this could take up to 2 weeks. My issue is not the added payment it's the attitude - I had to call them - not a thank you for the last 5 years or over R200k that we have made from you - just a pay more send more and we will then send papers to you. I am so tired of these companies who are more than happy to take your money but do nothing afterwards to even thank you or make the last part of your journey a pleasant one. My journey with WesBank is one that will never be renewed.