CP
Charlton P
1 reviews | Active since Mar 2009
19 Apr 2016, 06:50
Is Wesbank customers not important enough?
So I submitted a query 7/4/2016 at 08h56. I received an automated response 08h57 saying I will be contacted in 48 hours? Its now 8 days later, and nothing...<br> <br> WOW, great service there Wesbank, thank you.
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WesBank's replyOfficial
19 Apr 2016, 14:46Hello charlton,
Thank you for your concerns highlighted affording us the opportunity to intervene.
A WesBank representative has communicated with you and the payment holiday function has been discussed.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
Thank you for your concerns highlighted affording us the opportunity to intervene.
A WesBank representative has communicated with you and the payment holiday function has been discussed.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
WesBank's reply19 Apr 2016, 14:46
Official
Hello charlton,
Thank you for your concerns highlighted affording us the opportunity to intervene.
A WesBank representative has communicated with you and the payment holiday function has been discussed.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
Thank you for your concerns highlighted affording us the opportunity to intervene.
A WesBank representative has communicated with you and the payment holiday function has been discussed.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.