RK
Rene K

1 reviews | Active since Dec 2016

07 Dec 2016, 17:57

Irritated by policy instituted without my consent

<p>I received a message today stating that a policy for insurance on my car that is financed through wesbank has been instituted. I am highly upset about this. I don't take calls during the day whilst I'm at work due to the high volume of meetings and I'm extremely busy I don't have time for this! You are not allowed to institute anything without my consent and I'm taking this matter further </p> <p>When I financed my car 3 years ago I submitted proof of insurance. I was never told that I must submit updates. I have been with Wesbank for the past 7 years, never missed a single payment yet I get treated like his. Rest assured I will take this matter further</p>

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Replies (1)
WesBank
WesBank's reply09 Dec 2016, 14:29
Official

Thank you for raising your concerns. We have been trying to reach you telephonically and via e-mail to discuss the matter, however to no avail. Please respond to our voice messages or our e-mail should you still require assistance.

Kind regards
WesBank