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nomfundothwala N

1 reviews | Active since Mar 2017

11 Feb 2019, 11:38

Invasion of Privacy

I'd like to formally lay a compliant on one of the wesbank agents Lelo Mdingi who called me during a meeting and I could not take the call, then decided it was fit for her to divulge my personal financial details to My mother who is not assisting me with payments. I am already stressed as it is. Now I have to explain my finances that I have made arrangements for to my mother. this is very unprofessional and frustrating. Please advise your service consultants of the POPPI ACT . I will be suing wesbank for the invasion of privacy without my consent.

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Replies (1)
WesBank
WesBank's reply11 Feb 2019, 12:15
Official
Dear nomfundo-thwala

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

I will personally be in touch with you to resolve this matter.
Your reference number is CRS8C3E5

Regards,

Rodney Nadar

WesBank Service Resolution