BT
Banyana T
1 reviews | Active since May 2018
05 Feb 2026, 15:45
Interest on Value Added Services
Valued Added Service ( Interest) Wesbank gave me a loan of R330 000, of which the R30 000 is for the maintenance , warranty and all the other extras, But the principal debt is R330 000, my query is why do i then pay 3 x interest rates, why I am not paying one interest rate for one principal debt which is R330 000, why is there a separate interest rate for value added services, meanwhile those extras fees were consolidated into one loan.
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WesBank's replyOfficial
05 Feb 2026, 15:59Dear Banyana T
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply05 Feb 2026, 15:59
Official
Dear Banyana T
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution