rP
rakgadi P
1 reviews | Active since Jul 2014
26 Aug 2015, 11:14
Insurance shortfall payment process very slow
After i had an accident and the vehicle was written off my insurance company processed the claim and paid the necessary amount to the bank as settlement. I am insured with Wesbank for the shortfall amount. I have had to call Wesbank to get feedback on my claim, not even once have they called me to give me an update on the progress of my claim. Every time i call they tell me that they are awaiting approval for the shortfall to be paid. I am dissatisfied with the dragging on of this claim and want to finalise it so i can be able to start a process of finding myself another car.
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WesBank's replyOfficial
14 Sept 2015, 10:15Hello rakgadipelo,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Our agent has been in contact with you to detail the due process to be observed before we, as a Bank, are in a position to confirm the shortfall on the account. All the respective policies have been cancelled with the entries passed accordingly and we have subsequently concluded an amicable arrangement for the shortfall on the account.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Our agent has been in contact with you to detail the due process to be observed before we, as a Bank, are in a position to confirm the shortfall on the account. All the respective policies have been cancelled with the entries passed accordingly and we have subsequently concluded an amicable arrangement for the shortfall on the account.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
WesBank's reply14 Sept 2015, 10:15
Official
Hello rakgadipelo,
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Our agent has been in contact with you to detail the due process to be observed before we, as a Bank, are in a position to confirm the shortfall on the account. All the respective policies have been cancelled with the entries passed accordingly and we have subsequently concluded an amicable arrangement for the shortfall on the account.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank
Thank you for bringing this matter to our attention and affording us an opportunity to address your concerns.
We greatly appreciate the constructive criticism provided herein because as a service driven organization, WesBank strives to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations, for which we humbly apologise.
Our agent has been in contact with you to detail the due process to be observed before we, as a Bank, are in a position to confirm the shortfall on the account. All the respective policies have been cancelled with the entries passed accordingly and we have subsequently concluded an amicable arrangement for the shortfall on the account.
We trust that this is in order and assure you of our best intentions at all times.
Yours faithfully,
WesBank