Insurance Settlement/Refund Claim

Relatively informed and friendly consultants. However, the consultant assigned to my account has not returned any of my emails and I can never seem to get hold of her. I'm desperately trying to get some form of feedback and a timeline of when my settlement and refund queries will be taken care of. Truthfully, if the shoe was on the other foot, you guys would have immediately demanded compensation or ceased your asset. I know that Wesbank is certainly capable of better service.