Insurance ****

I have a vehical finance and missed their call about insurance verification due to the fact that I teach and numerously asked them to call after 3pm. As usual I sent through the evidence that I have comprehensive insurance on the said vehicle, but the email kept bouncing back. They then proceeded to add an additional insutance on my premium. I have repeatedly tried to call, but the call goes unanswerd. I have been on the line for 10 minutes without any one assisting. They proceed to add the additional fees every month.