Insurance Policy Issue

Yet again Wesbank has showed the worst customer service ever. After they phoned me asking me to confirm my insurance policy on my vehicle over the email they provided I just did that. Twice now in fact and yet they send me a change in installment notification as they now added their own insurance policy to my account as they claim I did not confirm my insurance details. They are so useless that they cannot just open up the emails they ask us to send and update their system.

Tried phoning them and after 40min of being on hold with no answer I decided to put down. WESBANK please mark my words that I will reverse my debit order if you guys do not sort out this problem ASAP. You can come fetch your car as I will rather walk as to continue dealing with your incompetence. This is not the first time and even not the second time I had to deal with bad service.

Regards