CJ
Claudel J
1 reviews | Active since Dec 2024
05 Mar 2026, 17:51
Insurance money deducted despite proof of comprehensive insurance sent
Proof of comprehensive insurance sent on 27 January 2026, yet an additional amount for insurance was dectucted together with my monthly installment on 26 February 2026. Numerous follow up emails sent, to confirm whether documents were received, went by with messages that I would be contacted within 24-48 hours. WesBank never contacted me since 27 January to date. I called WesBank Insurance division on 26 February enquiring why the money was deducted only to speak a rude consultant who did not resolve my problem. Pathetic!
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WesBank's replyOfficial
06 Mar 2026, 07:45Dear Claudel Jones,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply06 Mar 2026, 07:45
Official
Dear Claudel Jones,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution