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CHERISE H

1 reviews | Active since May 2014

02 Aug 2016, 18:10

Insurance *****

<p>I am positively horrified with Wesbank and this ridiculous **** that they are putting so many of their customers through. I received an email notifying me of a change of my instalment by R700 or so due to a Hollard policy loaded onto my account by them. I immediately confirmed my insurance and emailed them twice. Email is currently my only method of communication and i received zero response! What is appalling is the fact that this is entirely *******! I have given no telephonic agreement to this nor signed a contract. This is disgusting and just another way in which banks are *********** their customers. My advice to you reading this-NEVER deal with Wesbank finance.</p>

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Replies (3)
WesBank
WesBank's reply05 Aug 2016, 12:50
Official
Good day Thank you for your concerns highlighted. Your vehicle is one of your most valuable assets and like you, we are concerned that you remain protected should your vehicle be ****** or written off. In terms of your credit agreement with WesBank you are required to purchase and maintain comprehensive insurance in respect of the vehicle while it is financed with us. Notwithstanding that you have supp**** us with a copy of your insurance at the inception of this agreement, WesBank have experienced that insurance details either change or lapse over this period of time. It is always in the interest of our clients and the Bank to ensure that the asset is covered to prevent financial losses to either party. Hollard and Direct Axis has been mandated by WesBank to contact you for proof of insurance. You will be contacted by the insurance representative to discuss the matter further. Kind regards, WesBank

CH
CHERISE H's update26 Aug 2016, 15:37
Reviewer Update

And yet this month the premium was taken off my account AGAIN. What a shame.

WesBank
WesBank's reply26 Aug 2016, 15:49
Official

Good day,

Thank you for bringing this matter to our attention, please afford us the opportunity to investigate and provide feedback.

You will be contacted by a WesBank insurance representative to discuss the matter.

Kind regards,
WesBank