insurance does not want to refund my premiums as promised in my contract

<p>when i initially bought my car with wesbank i was promised a top up insurance with Hollard to pay R169 a month. I recently cancelled and asked for a refund since i had never claimed i was told they dont promise that. I had signed up only because of the offer. I find it deceiving that you sell something but when it comes to getting money back you say you dont promise such. I would like my refund back if all else fails i will have to take this matter further. i AM HIGHLY DISSAPOINTED. i am no longer considering your services and i am planning to changing my car finance</p>