1 reviews | Active since May 2013
Insurance confirmation forced debit
I was contacted by consultant for insurance confirmation,did not receive response email to send insurance confirmation so I called Wesbank and was told to send it to [Email Removed] insurance was sent and email confirmation of intranet was received 22 June 2015. I have now been spammed and threatened by Wesbank or Hollard as their email states [Email Removed] asking me for details I have already sent, and if I don't I will be forced debited for an insurance policy? This is ridiculous, I have emailed numerous times now both @hollard and @wesbank stating that I have submitted and received confirmation of insurance confirmation.<br> Please insure that I am not incorrectly denoted for an insurance policy I do not want or need! I refused to be threatened with forced debit emails as if I am a payment defaulter! And I will not waste my airtime trying to rectify a problem Wesbank and hollard have of lack of communication.
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that may have been added whilst simultaneously refunding any premiums that were debit. Direct contact has been made to clarify the purpose of this undertaking as we aim to safeguard our mutual interest.
We humbly apologise for the inconvenience you have experienced and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank
Thank you for bringing your concerns to our attention and affording us the opportunity to address same.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. It is therefore extremely disappointing when we fall short of your expectations. We can confirm that proof of your insurance was indeed received and that we have duly cancelled the Outstanding Debt Protection Policy that may have been added whilst simultaneously refunding any premiums that were debit. Direct contact has been made to clarify the purpose of this undertaking as we aim to safeguard our mutual interest.
We humbly apologise for the inconvenience you have experienced and hope that our efforts have restored your faith in WesBank.
Yours sincerely,
WesBank