Insurance Confirmation & Finance Agreement Wesbank

Wesbank asks you for a confirmation letter for insurance. The client sends it through the day after the Wesban requests it. Wesbank does confirm letter or read their emails to confirm, Nasty email gets sent from Wesbank 15 days later to say they adding the insurance amount to the finance of the vehicle. As a client you try calling 4 times and no response. Client emails again and attach the previous confirmation and emails that was sent. Also logged a complaint on their system and no response. Wesbank takes advantage of clients although they are at fault for not checking their own systems and amending their client information. Fedup Customer