LK
Lesedi K
1 reviews | Active since Mar 2017
20 Nov 2018, 15:30
INSURANCE CONFIRMATION
INSURANCE CONFIRMATION
I have been getting SMS’s from Wesbank telling me they called me to confirm insurance Details. I later realised they had been calling me with a Spam number, which is unfortunate because I had blocked Spam numbers. After searching on the internet I found out the SMS was legitimate and sent my insurance details through all channels namely: 1)Email; 2) On my online account and 3) On The Confirm Insurance website. The next day I received an SMS telling me that they would CHARGE ME FOR MORE CAR INSURANCE. After I had sent my details!
No man this is not cool at all.
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WesBank's replyOfficial
20 Nov 2018, 16:13Dear sedi13,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8558F.
Regards,Neo SitholeWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8558F.
Regards,Neo SitholeWesBank Service Resolution
WesBank's reply20 Nov 2018, 16:13
Official
Dear sedi13,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8558F.
Regards,Neo SitholeWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS8558F.
Regards,Neo SitholeWesBank Service Resolution